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Frequently Asked Questions
Are therapists on 1Mind professional therapists?
Can I talk to the therapist I’m interested in working with before my first session?
Can I contact my therapist outside of sessions?
What type of therapy is most effective?
I have paid for my appointment but I haven’t received a confirmation for it. Has something gone wrong?
Can I book sessions with more than one therapist?
Do therapists offer concession rates?
I’ve changed my mind. Can I cancel/reschedule my session?
I’m not sure about my therapist. Can I change therapists?
What happens if I miss my session?
What should I do if my session is interrupted by poor internet connectivity?
Do I need to make a commitment to therapy?
Can I get the cost of my sessions covered by insurance?
What happens if my therapist cancels my session?
Is my information safe?
How do I contact 1Mind?
Haven’t found the answer to your question?
If you have more questions about how 1Mind works, you can always reach out to us!
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